Advice & Resources
NZ Services & Resources
A directory of trusted New Zealand organisations, services and support networks for families caring for an ageing parent or loved one.
21 articles 1 videosLast reviewed September 2026
Quick overview
Understanding NZ services & resources
Care rarely comes from one place. Between government services, charitable organisations, community groups and specialist support networks, most families end up dealing with several different organisations — often without knowing where to start.
This category brings together the New Zealand-specific services worth knowing about, organised by what they help with: assessments and funding, condition-specific support, equipment and mobility, and general community organisations for older people.
Below you’ll find where to start, all of our guides to NZ services, answers to common questions, and a directory of trusted organisations.
Start here
If you are new to this, start with these
The questions families ask first. Each one takes you straight to a full answer.
NZ Services & Resources Content
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Article
Dementia & Memory Support
Early Signs of Dementia: When Should Families Step In?
The changes families notice first are rarely dramatic. Here is what is worth paying attention to, and what to do next.
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VIDEO THUMBNAIL
Video
Dementia & Memory Support
Supporting Someone With Dementia at Home
A short walk-through of the practical things that help most: routine, familiar surroundings and the right kind of help.
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Article
Dementia & Memory Support
Dementia and Daily Routines: Building a Calmer Day
Why routine matters so much, and how families can shape a day that feels predictable without feeling restrictive.
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Article
Dementia & Memory Support
Respite Care for Someone With Dementia: How It Works in NZ
What respite actually looks like, how families arrange it, and what support may be funded through a needs assessment.
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Video
Dementia & Memory Support
Sundowning at Night: What Families Can Do
If your parent seems like a different person once evening arrives, this explains why it happens and what helps.
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Article
Dementia & Memory Support
When Memory Changes Become Unsafe: Knowing When to Get Help
The signs that suggest more support is needed, and the options open to families before a crisis happens.
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Common questions
Questions families ask NZ Services & Resources
Short answers to the things we are asked most, with links to the full guidance where it helps.
What is a NASC and why does it matter?
NASC stands for Needs Assessment and Service Coordination. It’s the organisation responsible for assessing what funded support someone is eligible for, and is usually the first formal step toward publicly funded care.
How is Age Concern different from Carers NZ?
Age Concern focuses on older people directly — safety, social connection, elder abuse prevention — while Carers NZ focuses specifically on supporting the family members doing the caring.
Where can equipment like wheelchairs or hospital beds be hired in New Zealand?
Several organisations offer short and long-term equipment hire; a needs assessment can also identify what’s eligible for funded loan equipment.
Are there support services specific to conditions like dementia or Parkinson's?
Yes — organisations like Dementia New Zealand and Parkinson’s New Zealand offer condition-specific information, local support groups and specialist advice.
Is there a single place to find all New Zealand aged care services?
Not one single source, but directories like Eldernet come close for providers, while NASC is the right starting point for anything involving funded assessment.
Who do I contact if I'm not sure where to start at all?
Your GP, a hospital social worker, or your local NASC are all reasonable starting points — they can point you toward the right service even if they’re not the right one themselves.
Trusted NZ sources
Trusted New Zealand information & support
Independent organisations that support families living with dementia across New Zealand.
Eldernet
National directory of aged care providers, services and useful guides for New Zealand families.
Age Concern New Zealand
National network offering support, advocacy and services for older people.
Health New Zealand — Te Whatu Ora
Official information on needs assessments and publicly funded services nationwide.
Keep exploring
You may also find helpful
Category
Costs, Funding & Planning
Understanding what these services cost and what might be funded.
Category
Home Care Explained
How home care fits alongside these other support services.
Category
Supporting Family Carers
Services and networks specifically for the person doing the caring.
Need some extra support at home?
If someone you care about is finding everyday life more difficult, we’re happy to talk through what’s happening and help you understand your options — no pressure, no obligation.