FAQs
Frequently Asked Questions
Our FAQ section provides quick answers to common questions about costs, funding options, services, and how our carers support you or your loved ones at home.
General Home Care
Home Carers provides a full range of in-home support services for older people in Christchurch and Tauranga. This includes personal care, companionship, meal preparation, overnight support, post-hospital recovery, and specialised dementia care.
If your parent is starting to struggle with daily tasks, feeling isolated, or needs regular help, home care can offer the support they need to live comfortably and independently. We tailor each care plan to their needs and your peace of mind.
We personally match each client with a carer based on personality and care needs, provide flexible service with no long-term contracts, and have over 10 years of experience supporting Christchurch and Tauranga families with trusted, high-quality care.
Costs vary depending on the type and frequency of care, but we offer transparent pricing with no hidden fees. Contact us for a free consultation and tailored quote.
Yes. Many of our clients’ adult children live overseas. We communicate regularly, provide digital updates, and ensure your parent receives consistent, compassionate support even if you're not nearby.
Care Services & Availability
What types of in-home care do you offer? Our services include companionship, personal care, dementia care, shopping support, meal preparation, home help, wellness checks, overnight care, and hospital-to-home transitions.
Yes. All carers are trained, reference-checked, police-vetted, and experienced. Many also hold additional training in dementia support, mobility assistance, or recovery care.
Yes. We can arrange full-time care with consistent or rotating carers, including daytime, overnight, weekends, and public holidays.
In most cases, care can begin within 1–3 days of your free consultation, depending on your location and needs.
Yes. We support clients in surrounding areas such as Rangiora, Merivale, Papamoa, Mount Maunganui, and more. Contact us to check availability in your suburb.
About Home Carers
Home Carers is owned and operated by Paul McLaren and Louise Collins. Together, they lead a team of compassionate caregivers who are committed to delivering high-quality home care in Christchurch and Tauranga.
Home Carers was founded in 2014, initially serving the Christchurch community. Due to growing demand and a commitment to making quality care accessible, we expanded into Tauranga and surrounding areas.
We’re guided by four core values: compassion, integrity, reliability, and respect. These shape everything we do—from how we care for clients to how we treat our carers and partners.
Yes. Many of our clients’ adult children live abroad. We provide regular updates, virtual check-ins, and ongoing communication to ensure families feel connected, even from a distance.
Yes. Many of our clients’ adult children live overseas. We communicate regularly, provide digital updates, and ensure your parent receives consistent, compassionate support even if you're not nearby.
Our Carers & Matching Process
Our carers are kind, experienced, and thoroughly vetted individuals based in Christchurch and Tauranga. Many have long-standing relationships with clients and are deeply committed to their wellbeing.
We take the time to understand your parent’s needs, personality, interests, and preferences—then match them with a carer who aligns with those qualities. This helps build trust and consistency from day one.
Yes. All Home Carers team members are police-checked, First Aid certified, and undergo continuous training, including specialist education in dementia, mobility, and recovery support.
Wherever possible, yes. We know how important consistency is for building trust and routine. If a change is ever needed, we always communicate clearly and provide a proper handover.
Absolutely. We offer virtual or in-person introductions prior to the first visit so you and your parent can feel confident and comfortable with your carer.
Arranging Care & Urgent Requests
We’ve put together answers to the most common questions families ask us. If you don’t see your question here, please reach out, we’re happy to help.
